On-Time Service Guarantee

RTA riders expect timely service and we promise to meet your expectations. If your service is early or delayed more than 30 minutes, we'll give you a complimentary fare.

The RTA On-time Service Guarantee is based on the following terms and conditions. If any portion of your trip is early or delayed over 30 minutes, you are eligible for a complimentary fare.

To redeem your complimentary fare, please submit your claim within 10 days of the occurrence to one of the following

Customer Service Phone:  937-425-8300

Customer Service Email:  @email

Customer Service in Person:   At any one of our Transit Centers, please visit our sales outlets

Pursuant to the ADA regulations on RTA Connect – Paratransit Services, the "window of service" requirements apply to scheduling and pick-up.

The RTA On-time Service Guarantee does not apply to delays due to acts of nature, power outages or events beyond the control of RTA.