COVID-19 Information

We encourage all our customers and employees to follow the recommendations of health experts. Frequent hand washing, social distancing, wearing a face covering, and following the guidelines as outlined by the Centers for Disease Control are encouraged. On the bus and in public, please keep as much space between you and others as possible by utilizing social distancing. Customers should be fare-ready when they board, making sure they have their fare in hand when the bus doors open, and use exact change or a bus pass when possible to speed up the boarding process.

Every bus is undergoing additional cleaning and sanitizing every 24-hours. This includes our maintenance team stepping up the cleaning of all high-touch points, such as hand and grab rails, the fare box, and seat back frames. In addition, extra efforts are being made at all of RTA’s facilities to clean and sanitize, with extra emphasis put on high-touch points, such as door handles and handrails. While businesses are currently open inside Wright Stop Plaza’s transit center, customers are being asked to carry-out their orders in order to comply with Gov. Mike DeWine’s regulations.
Additional staff, primarily bus operators, have stepped in to assist with cleaning and sanitizing our facilities and buses. You may see these operators as well as Transit Ambassadors wiping down surfaces when the bus is at a transit center or layover. These efforts help keep our buses sanitized while they remain in service.

In addition to the efforts keeping our vehicles and facilities clean, we have distributed personal hand sanitizer for use by all employees while at RTA, disinfectant wipes for work surfaces, and some individual hand wipes for bus drivers to carry with them. Cleaning supplies are also available in bus garages. Vinyl gloves and masks have been provided to all employees, with additional amounts of each to customer-facing employees. Custodial teams at all in all our employee only facilities are making additional efforts to keep high-touch point areas clean.

We've installed a curtain barrier drivers are encourage to use while the vehicle is stopped in order to minimize contact while customers use the fare box. These curtains are meant to be used when customers are boarding and alighting, and not while the vehicle is in motion.

We appreciate the commitment of our employees and the patience and support of the community as we face this unprecedented crisis together.

• Social distancing: Practice social distancing by keeping space between you and other people, including our drivers and employees. Please stay behind the yellow line behind the driver's seat while onboard to give our drivers space.

• Be fare-ready: You can help limit contact with the driver and others by being fare-ready. Have exact change when possible and have it ready in your hand before the bus doors open. Quickly put the money into the fare box and move to an empty seat. Use a bus pass for quicker boarding.

• Stay home: This is the simplest way to stop the spread of COVID-19. Stay home if you're not essential personnel, in need of essential supplies, or going to a medical appointment.

• Cover your cough or sneeze: Cough or sneeze into a tissue, then throw that tissue in the trash. If you don’t have a tissue, use your elbow, and not your hands.

• Wash your hands: Wash your hands frequently with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.

• Don’t touch your face: Avoid touching your eyes, nose and mouth with unwashed hands.